Friday, 10 September 2010

Business Process – When A Map Just Won’t Do

Understanding a business process often involves drawing a map or model of the process.
imageA business process map will show key things about the process: the process trigger; the process steps; the flow of work between process steps; the roles involved. 
Annotations to the map may be used to add helpful detail however too much and the map becomes too busy to be meaningful.

imageWhen a lot of information must be documented, supplement the process map with a text document – let’s call it the “Process Definition”. The Process Definition can hold information about many attributes of the process not apparent from a normal process map.
These attributes include subjects such as:
  • scope and ownership
  • policy and business rules
  • exceptions
  • performance measures, SLAs and targets
  • constraints – internal and external such as regulation
  • issues, risks and opportunities
  • business continuity and audit
  • people skills and training.
Depending on why the process is being mapped and defined, the list of attributes for the process definition may be customised to meet the purpose.
image The suggested list of process attributes in the illustration above is available as a MindManager mind map at either BiggerPlate or There’s A Map For That.  The mind map includes supporting notes, examples, tips and templates for MS Word 2007 and earlier.  Word templates are available to download here, either Word 2007 or Word 97-2003.

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